Help > Shipping Information

Shipping Information

How do I track my order?

Tracking your order is easy. When we ship your goods you will receive an email containing a link direct to our carriers tracking information.

If you have received a tracking number from us you can track your parcel using the following links:

How much does it cost to ship?


Destination Delivery Time Amount
UK 1-2 Working Days £4.95
Europe 2-4 Working Days £12.00
USA & Canada 2-4 Working Days £10.50
Rest of World 2-4 Working Days £18.50

Where do you ship to?

Kiki James, London now ships all over the world and a list of countries is available here:

How quickly do you dispatch my goods?

Orders received will be despatched within 48 hours. For items that need to be embossed please allow a further 3-5 working days to for your order to be despatched. If you need your order urgently please call customer services on 01428 648182 (UK) / + 44 1428 648182 (International), and we will do our very best to work within your deadlines.

When will the goods be delivered?

Deliveries can be made to either your home or work address during normal working hours: Monday to Friday, 8:30am to 5:30pm except public holidays. Please make sure that you give us an address where there will be somebody to sign for your parcel otherwise our couriers will be unable to deliver.

Do I have to sign for the items?

Please note that we require all items to be signed for on delivery. Shipping takes place only on working days therefore no dispatches are made on weekends or public holidays. If you work during the week it is advisable to have your order shipped to your work address for ease.

Which Couriers do you use?

All our deliveries are by DHL. A signature will be required on receipt of your order, so if no-one is available at the time of delivery then your order will be delivered to the nearest depot and a card will be left giving details of how to arrange collection.