Delivery & Returns
General delivery information:
We understand that having placed your order you don't want to sit about waiting for it to arrive, so we aim to dispatch your goods as soon as we can and all non-personalised items in stock will be dispatched within 48 hours. (This may increase slightly at busy times such as Christmas, Easter, Valentines Day etc)
All of the current costs for our services are outlined below.
Europe / USA / Rest of World:
We will dispatch your goods using DHL and you will be able to track the progress of your goods all the way to your door. You will need to sign for the parcel on delivery.
|UK||1-2 Working Days||£4.96|
|Europe||2-4 Working Days||£12.00|
|USA & Canada||2-4 Working Days||£10.50|
|Rest of World||2-4 Working Days||£18.50|
At Kiki James we aim to design and make products that leave our customers totally happy. If for any reason you're not entirely satisfied with your goods and to give you complete peace of mind about the products you are buying, we offer a 30-day no questions asked refund or exchange policy for all non-personalised products. All we request is that you contact us before you send the items back and that the items are returned to us in their original condition.
Refunds apply to the cost of goods only and not to shipping or return costs unless the item is faulty or damaged.
Please note that we cannot offer a refund or exchange on items that have been personalised.
To cancel your order and return any goods, please contact our customer services team on 01428 648182 (UK) or +44 1428 648182 (USA & ROW)
- Any notice given by you after this period shall not be effective to entitle you to return your goods or receive a refund. Please note that we cannot accept returned goods that we reasonably believe have been used or goods that have been personalised.
- Provide us with full details of the customer order number and the goods which are being returned including the reason for the return.
- Kiki James, London accepts no liability if you return goods by any method other than a recorded delivery method (one that requires a signature upon receipt). In any event, Kiki James, London accepts no liability in respect of returned goods unless and until such returned goods have been received by us in their original condition and in their original packaging. Please make sure that the returned package is properly secured and that you have enclosed the necessary returns documentation (including original dispatch note).
- Once your goods and the correct information have been received a member of our returns team will be in touch to authorise the refund. Please remember that refunds apply to the cost of goods only and not to shipping or return costs unless the item is faulty or damaged.